TERMS & CONDITIONS / DISCLAIMER

Clause 1 — About Lexovia

Lexovia is an online legal document drafting and statutory research platform registered and operating in India. Lexovia provides document drafting services, statutory research, and educational resources to individuals, businesses, startups, and professionals across India and internationally.

Lexovia is not a law firm, legal practice, or advocate's office. Lexovia does not provide legal advice, legal consultation, legal representation, or any service that constitutes the practice of law under the Advocates Act, 1961 or any other applicable legislation. All services provided by Lexovia are document drafting and statutory information services only.

Every document prepared by Lexovia is drafted based on established general legal principles, standard statutory provisions, and widely accepted drafting practices under Indian law — with care, precision, and professional diligence.

Clause 2 — Nature of Our Relationship With You

Lexovia values every customer and is committed to delivering professional, high-quality document drafting and research services with confidentiality and professional discretion, as further described in Clause 12.

Our relationship with every customer is that of a professional service platform and its valued customer. All communications through our platform are treated with confidentiality and professional discretion, subject to Clause 12.

As Lexovia is a service platform and not a law firm or legal practice, communications between Lexovia and its customers do not attract legal professional privilege under applicable law. Customers who require privileged legal communication are encouraged to additionally engage a qualified enrolled advocate for that purpose.

No communication between the customer and Lexovia — through email, order form, website query, or any other medium — constitutes or creates an attorney-client relationship, advocate-client relationship, or any form of legal retainer of any nature whatsoever.

Clause 3 — Accuracy of Customer-Provided Information

Lexovia prepares all documents and research reports entirely and exclusively on the basis of information, documents, and details provided by the customer at the time of placing the order.

Customers are requested to ensure that all information provided is accurate, complete, and up to date — as the quality and precision of every document depends entirely on the accuracy and completeness of the information submitted.

Lexovia does not independently verify any fact, document, title, identity, claim, or detail submitted by the customer. Lexovia bears no responsibility or liability for any error, inaccuracy, invalidity, or deficiency in any document arising from incorrect, incomplete, misleading, or inaccurate information provided by the customer.

The customer alone bears full and complete responsibility for the accuracy and completeness of all information and documents submitted with the order. Customers are advised to review all information carefully before submission and confirm accuracy through the mandatory declaration at the time of order placement.

Clause 4 — Nature of Documents Prepared

Every document prepared by Lexovia is drafted with care, precision, and adherence to established legal principles and standard drafting practices applicable under Indian law. Lexovia endeavours to deliver documents of the highest professional quality based on the information provided by the customer.

All documents prepared by Lexovia are based on general established legal principles, standard statutory provisions, and widely accepted drafting practices under Indian law. Documents reflect general Indian law principles and are prepared for the specific matter and parties described in the order.

As procedural requirements, court formats, acceptance criteria, stamp duty obligations, registration requirements, and local practices may vary significantly across courts, tribunals, registrars, and authorities across different states, districts, and jurisdictions in India, customers are advised to verify all applicable local requirements with a qualified enrolled advocate familiar with the relevant jurisdiction before submission or use of any document.

Clause 5 — Regional & Jurisdictional Variations

Indian law operates across multiple layers — central statutes, state legislation, local rules, court-specific formats, and regional practices. While Lexovia prepares all documents based on general Indian law principles, customers must be aware of the following variations that may apply to their specific matter:

• Stamp duty requirements vary significantly by state and document type
• Registration requirements differ across states, districts, and document categories
• Court formats and filing requirements vary across High Courts and District Courts
• Rent control laws, land laws, and personal laws have significant state-specific variations
• Local practices, procedural norms, and registry requirements may differ from general principles
• New legislation such as BNSS, BNS, and BSA may have varying implementation timelines across states

Lexovia strongly encourages every customer to consult a qualified enrolled advocate familiar with the applicable local jurisdiction before submitting any document to any court, authority, registry, or other body.

Clause 6 — Research Services — Nature & Limitations

Research reports prepared by Lexovia present what courts have held in identified cases and judicial decisions available at the time the research is conducted. These reports are prepared for educational and informational purposes only and do not constitute legal advice under the Advocates Act, 1961 or any other applicable law.

The law in India is dynamic and subject to continuous development through new judicial decisions, legislative amendments, regulatory changes, and evolving interpretations. Lexovia makes no representation that any research report reflects the most current, complete, or exhaustive judicial or statutory position on any subject at any given time.

Research reports are based on judgments and legal material identified and available at the time of research. They do not represent an exhaustive compilation of all judicial pronouncements on any subject matter.

See Clause 11.2 for the revision and clarification process applicable to research reports.

Clause 7 — Lexovia Educational Brief

As a complimentary gesture to our valued customers, Lexovia endeavours to include a Lexovia Educational Brief alongside the final document delivered — for final Legal Drafts orders only, and not with Legal Research documents or services.

This is an additional effort by Lexovia at no extra cost, offered at our discretion as part of our commitment to customer education and awareness. The Lexovia Educational Brief is provided entirely at Lexovia's discretion and does not form part of the contracted service. Its inclusion cannot be demanded as a contractual right by any customer.

The Lexovia Educational Brief is an educational resource only. It constitutes statutory information and not legal advice under the Advocates Act, 1961. Nothing contained in the Educational Brief should be construed as legal advice, legal opinion, or a recommendation to take any specific course of action.

Clause 8 — Multilingual Companion Add-On

Clients may optionally request a Multilingual Companion add-on with any Legal Drafting or Legal Research order. This add-on provides a plain-language explanation of the delivered document in the client's selected native language, in addition to — and never in place of — the full English document, which remains the sole authoritative version for all purposes.

The Multilingual Companion is prepared directly by Lexovia and is not outsourced to any third-party translator. It is available as standard in the following languages: Hindi, Bengali, Marathi, Tamil, Telugu, Korean, Japanese, Chinese, French, German, Spanish, and Arabic. Requests for any other language will be assessed on a case-by-case basis; Lexovia reserves the right to decline such a request where it cannot assure translation quality, rather than deliver an unreliable version.

The applicable add-on fee is Rs. 500 for Indian languages and Rs. 1,500 for foreign languages, payable as part of the order's advance payment under the Payment Terms clause.

This document is a plain-language explanation provided solely for the client's reference and internal understanding. It is not a certified legal translation and is not valid for use before any court, tribunal, or statutory authority.

Clause 9 — Payment Terms

9.1 Final Quoted Price & Payment Structure

All payments are calculated on the final quoted price — the price shown to the customer at checkout after applying any applicable launch discounts or other applicable adjustments. Payment is collected as a single advance payment, covering the full final quoted price, made at the time of placing the order. No further payment is due at any later stage.

9.2 Order Acceptance Window

Lexovia communicates acceptance of an order within 10 hours of receiving it, provided the order is received during Regular Working Hours (10:00 AM to 10:00 PM). An order received outside Regular Working Hours is treated as received at the start of the next working-hour cycle, and the 10-hour acceptance window runs from that point.

9.3 Turnaround Time

The turnaround clock starts strictly from the moment the advance payment is confirmed by our payment system, provided confirmation occurs during Regular Working Hours (10:00 AM to 10:00 PM); if confirmed outside Regular Working Hours, the clock starts from the beginning of the next working-hour cycle. Standard turnaround time is 24 to 48 hours, within which most orders are delivered.

9.4 Effect of Incomplete or Inaccurate Information on Turnaround Time

Turnaround time also depends on the completeness and accuracy of the information provided by the customer. If the information provided is inaccurate or incomplete, Lexovia may request further information by email; the turnaround clock pauses and restarts only once the customer provides complete and accurate information, subject to the same Regular Working Hours cycle described above. This protects the customer as much as Lexovia — a document or research report prepared on incomplete or inaccurate information may not actually serve the customer's real situation, so customers are encouraged to provide complete and accurate information at the outset for the most reliable result.

9.5 Non-Acceptance

If Lexovia does not communicate acceptance within the applicable acceptance window described in Clause 9.2, the advance payment will be refunded, subject to the processing timelines of the relevant payment gateway.

9.6 Payment Gateway

Lexovia uses third-party payment gateways to process all payments. Lexovia bears no responsibility for any failure, delay, error, or security issue in payment processing caused by the payment gateway, banking systems, or any third-party processor. Refund timelines are governed entirely by the policies and processing times of the relevant payment gateway and banking institutions, which are beyond Lexovia's control.

Clause 10 — Right to Decline Orders

Lexovia reserves the absolute and unconditional right to decline any order at its sole discretion, without being required to provide reasons, including but not limited to where the matter falls outside our services, information provided is insufficient, the matter appears to involve unlawful activity, misrepresentation, or for any other reason Lexovia deems appropriate. In case of decline after token payment, the token will be refunded subject to payment gateway timelines.

Clause 11 — Revisions Policy

11.1 Legal Drafting Orders

Every legal drafting order includes one (1) free revision.

11.2 Research Services

Research reports reflect judicial positions in identified cases at the time of research and, as the content of judicial decisions cannot be altered, cannot be revised in the way a drafted document can. Instead, one written clarification request on the original query may be submitted within 48 hours of delivery at no additional charge. Any fresh research requirement, additional judgment searches, or new angle of research constitutes a new order.

Clause 12 — Confidentiality & Data Protection

Lexovia handles all information and documents submitted by customers with reasonable and appropriate confidentiality measures. Customer information and documents may be shared with Lexovia's personnel, contractors, and service providers as reasonably necessary to operate Lexovia's business and deliver the ordered service, and may otherwise be disclosed: (a) where required or permitted by applicable law, regulation, court order, or governmental or regulatory authority; (b) to Lexovia's professional advisors (including legal, accounting, and insurance advisors) on a confidential basis; (c) in connection with any actual or proposed merger, acquisition, financing, reorganisation, or sale of all or part of Lexovia's business or assets; or (d) to enforce these Terms, collect amounts owed, investigate suspected fraud or misuse, or protect the rights, property, or safety of Lexovia, its customers, or others.

All personal data submitted by customers is processed in accordance with the Digital Personal Data Protection Act, 2023. Lexovia collects only such personal data as is reasonably necessary for providing the service ordered by the customer.

While Lexovia takes reasonable steps to protect customer data, no method of electronic storage or transmission is completely secure, and Lexovia cannot guarantee absolute security.

Customer data submitted for document preparation is retained for a period of 30 days from the date of final delivery, after which it is ordinarily deleted from Lexovia's systems, unless a longer period is required by applicable law or is reasonably necessary for Lexovia to establish, exercise, or defend a legal claim.

Customers have the right to access, correct, and seek erasure of their personal data as provided under the Digital Personal Data Protection Act, 2023 and other applicable law, subject to Lexovia's legal and contractual retention requirements. For any data-related request, customers may write to lexovialegalservices@gmail.com.

Clause 13 — Intellectual Property

All documents, research reports, Educational Briefs, formats, templates, structures, and content created by Lexovia remain the intellectual property of Lexovia until full and complete payment is received for the specific order in question.

Upon receipt of full payment, the specific document ordered is licensed to the customer for personal or business use in the specific matter described at the time of order only. This license does not transfer ownership of intellectual property to the customer.

No document, research report, Educational Brief, or any content produced by Lexovia may be resold, republished, shared publicly, uploaded to any platform, sublicensed, or used as a template for future documents without Lexovia's prior written permission.

Except for the ordering customer's own use, filing, submission, or reliance on the specific document licensed to them under this Clause 13 in the matter described in their order, no part of any document, research report, Educational Brief, or communication from Lexovia may be reproduced, quoted, cited, or attributed in any legal proceedings, media publication, academic work, or public forum without Lexovia's prior written consent.

Clause 14 — No Third-Party Reliance

Documents and research prepared by Lexovia are prepared exclusively for the use of the ordering customer in respect of the specific matter described in the order. No third party may place reliance on any document, research report, or Educational Brief prepared by Lexovia for any purpose whatsoever.

Lexovia expressly excludes all liability to any third party who relies on any material prepared by Lexovia, whether or not such material was shared with them by the customer or came to their knowledge by any other means.

Clause 15 — Customer's Undertaking on Use of Documents

By placing an order and making payment, the customer confirms and undertakes that:

• All information provided to Lexovia is accurate and complete to the best of their knowledge
• All documents will be used only for lawful and legitimate purposes
• Documents will be used only for the specific matter described in the order
• No document will be misused, altered for fraudulent purposes, or deployed unlawfully
• The customer will independently verify all local procedural and legal requirements before use
• The customer understands the nature and limitations of Lexovia's services as described herein

Lexovia bears no responsibility for the consequences of any misuse, unauthorized alteration, fraudulent use, or unlawful deployment of any document prepared on this platform. Any misuse of Lexovia's documents may be reported and Lexovia reserves the right to refuse future services to such customers.

Clause 16 — Limitation of Liability

16.1 Redressal Through Revision

Every order includes the free revision (Clause 11.1) or clarification window (Clause 11.2) as the means to address any concern with the document or research delivered.

16.2 Liability Cap

A customer's assertion of dissatisfaction, loss, or damage does not, by itself, establish any liability on Lexovia's part or entitle the customer to any refund or payment. The free revision or clarification window under Clause 11 is offered as the customer's redressal mechanism for any such concern. Liability, if any, arises only where finally established through due process by a court or tribunal of competent jurisdiction. In that event alone, the amount payable by Lexovia shall not exceed the total fee actually paid by that customer for the specific order to which the matter relates, regardless of the form of action.

16.3 Exclusion of Indirect Damages

Lexovia shall not be liable under any circumstances for any indirect, consequential, special, incidental, or punitive loss or damage of any nature, including but not limited to loss of profit, loss of revenue, loss of business opportunity, loss of data, or reputational damage — even if Lexovia has been advised of the possibility of such damages.

16.4 No Guarantee of Outcome

Lexovia does not guarantee, warrant, or promise any particular outcome, result, approval, acceptance, or decision by any court, tribunal, government authority, immigration authority, regulatory body, or other third party in connection with any document or research report prepared. Such decisions rest solely with the relevant authority and are entirely outside Lexovia's control.

16.5 Redressal Timeline

Any concern regarding a document or service delivered should be raised for redressal under Clause 11 within 30 days of delivery. Requests raised after this period are considered on a goodwill basis at Lexovia's sole discretion and do not entitle the customer to any refund, compensation, or further remedy.

See Clause 17 for delay or non-performance due to circumstances beyond Lexovia's control, and Clause 20 for the customer's indemnification obligations.

Clause 17 — Force Majeure

Lexovia shall not be liable for any delay, failure, or non-performance of any service resulting from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, floods, fires, earthquakes, pandemics, epidemics, government orders or restrictions, internet outages, power failures, cyberattacks, payment gateway failures, court or public holidays, strikes, or any other event beyond Lexovia's reasonable control.

In the event of a force majeure circumstance, Lexovia will communicate with the customer at the earliest practicable opportunity and endeavour to complete the service as soon as reasonably possible.

Clause 18 — Platform Compliance — Information Technology Act, 2000

Lexovia operates as an online platform and claims the benefit of safe harbour protection available to intermediaries under Section 79 of the Information Technology Act, 2000, as amended from time to time.

Lexovia complies with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended, and has designated a Grievance Officer as required under applicable law.

Grievance Officer: Designated Grievance Officer, Lexovia Legal Services
Email: lexovialegalservices@gmail.com

For any grievance relating to platform services, content, or data, customers may write to the Grievance Officer at the email above. Grievances will be acknowledged within 24 hours of receipt and addressed within the timelines prescribed under applicable law.

Clause 19 — Communication Policy

Lexovia communicates exclusively via email and the website query system. No telephone, WhatsApp, in-person, video call, or verbal communication of any nature is offered or forms part of any service. This policy ensures complete transparency, accuracy, and a reliable written record of all communications between Lexovia and its customers.

All communications are sent to the email address provided by the customer at the time of order. Lexovia is not responsible for non-receipt of any communication due to spam filters, incorrect email addresses, email server failures, or any other reason beyond Lexovia's control.

Customers are responsible for ensuring that communications from Lexovia's domain (lexovia.in) reach their inbox and for providing accurate and current contact details at the time of order placement.

Clause 20 — Customer Indemnification

The customer agrees to indemnify, defend, and hold harmless Lexovia, its founders, associates, and personnel from and against any and all claims, liabilities, losses, damages, costs, or expenses — including reasonable legal costs — arising out of or related to:

• The customer's use of any document, report, or content prepared by Lexovia
• Any inaccuracy, misrepresentation, or omission in information provided by the customer
• The customer's breach of any provision of these terms and conditions
• Any third party's claim arising from the customer's use of Lexovia's services
• Any misuse, unauthorized alteration, or unlawful deployment of any document prepared by Lexovia
• Any claim arising from the customer's failure to verify local legal or procedural requirements

Clause 21 — Governing Law & Jurisdiction

These terms, conditions, and disclaimers, and all disputes arising out of or in connection with any service provided by Lexovia, shall be governed by and construed in accordance with the laws of India.

Any dispute, controversy, or claim arising out of or relating to services provided by Lexovia shall be subject to the exclusive jurisdiction of the courts at Kanpur, Uttar Pradesh, India. The customer expressly agrees to and submits to the exclusive jurisdiction of these courts for the resolution of any such dispute.

Clause 22 — Severability

If any provision of these terms and conditions is found by any court or competent authority to be invalid, unlawful, void, or unenforceable to any extent, such provision shall be modified to the minimum extent necessary to make it valid, lawful, and enforceable.

If such modification is not possible, the provision shall be severed from these terms. The remaining provisions shall continue in full force and effect without any impairment, modification, or effect of any kind whatsoever.

Clause 23 — Entire Agreement

These terms and conditions, together with the order confirmation issued for each specific order placed on the platform, constitute the entire agreement between Lexovia and the customer with respect to the services ordered.

These terms supersede all prior communications, representations, understandings, or agreements — whether oral or written — between the parties on the subject matter. No verbal communication, telephonic discussion, WhatsApp exchange, or informal exchange of any nature shall form part of, modify, or supplement this agreement in any manner whatsoever.

Clause 24 — Amendment of Terms

Lexovia reserves the right to amend, modify, update, or revise these terms, conditions, pricing, and any other aspect of its services at any time and without prior notice. Any amendment will be published on lexovia.in and will take effect from the date of publication.

The terms applicable to any specific order shall be those in force at the time the order is placed and confirmed by advance payment, as described in Clause 9. Continued use of the platform after any amendment constitutes acceptance of the revised terms.

Clause 25 — Mandatory Declaration & Acceptance of Terms

Before every order is placed on the Lexovia platform, the customer is required to confirm the following mandatory declaration by checking the declaration checkbox:

By placing any order or making any payment through Lexovia's platform, the customer confirms that they have read, understood, and accepted these terms, conditions, and disclaimers in their entirety. Submission of payment constitutes final and binding acceptance of these terms.